These general conditions of sale govern the relationship between, on the one hand, the company TailorGeorge, a limited liability company, registered in the Paris Trade and Companies Register under the number SIRET 49031727800029 / Intra-Community VAT FR02490317278 and with a share capital of 15000 euros and whose registered office is at 31 avenue de Ségur in Paris 07ème arrondissement - tél: 01 79 72 02 02 , and on the other hand,
Any person making a remote purchase via the TailorGeorge website www.tailorgeorge.co.uk or visiting the same website, hereinafter referred to as "the Customer".
Any joint mention of SARL TailorGeorge and the Client shall be made in this contract under the name "the Parties".
The Parties agree that orders placed with TailorGeorge via the Internet are governed exclusively by this contract, to the exclusion of any other conditions that may be available on the website www.tailorgeorge.co.uk.
Any Internet user can read the general terms and conditions of sale on the site. These general terms and conditions of sale may be subject to change, the applicable conditions are those in force on the site on the date of placing your order.
The Customer declares that he/she is at least 18 years old and has the legal capacity or parental authorization to place an order on the website.
2.1 - The prices of the products are inclusive of all taxes excluding shipping costs for purchases within the European Union. For purchases outside the European Union, prices do not take into account taxes and customs applied locally.
2.2 - Orders are payable in euros, dollars, pounds sterling or Swiss francs.
2.3 - TailorGeorge reserves the right to modify its prices at any time. Products will be invoiced on the basis of rates in effect at the time of order confirmation by TailorGeorge.
3.1 - The Customer declares that he has read and accepted these general terms and conditions of sale before placing the order.
3.2 - The order must be entered on the website: (adresse site ou le visiteur est) or, if applicable, by order form previously printed on the website www.tailorgeorge.co.uk and sent to TailorGeorge, 31 avenue de Ségur, 75007 Paris, France.
3.3 - The Parties mutually acknowledge that the products presented on the website (adresse site ou le visiteur est) may no longer be available or for sale at the time of ordering.
3.4 - When registering his personal information in the "my account" section, the customer must ensure the accuracy and completeness of the mandatory data provided. Any subsequent changes must be mentioned as soon as possible.
3.5 - TailorGeorge reserves the right to suspend or close a customer's account if it violates the provisions of the general terms and conditions of sale. Any person whose account has been suspended or closed may not subsequently order on the TailorGeorge website without their prior authorization.
4.1 - A confirmation email constituting acceptance of the order by TailorGeorge and summarizing the content of the order (products, prices, quantity...) will be sent to the Customer by TailorGeorge.
4.2 - The Internet sales contract will be concluded at the moment when the Customer, after having had the opportunity to verify the details of his order (content and total price) and to rectify the content, will confirm it to TailorGeorge by its final acceptance which will be considered effective after validation by the Customer of the online payment.
4.3 - Any order confirmed by online payment is equivalent to the conclusion of the sales contract and correlatively acceptance of the prices, description and quantity of the products as well as the clauses contained in these general terms and conditions of sale.
5.1 - TailorGeorge makes every effort to keep the site up to date with fabric stocks. Nevertheless, stock shortages are possible. In this case, TailorGeorge undertakes to reimburse the customer for the sums paid.
5.2 - If the fabric is not available after confirmation of the order (article 3), Tailor George will inform the Customer as soon as possible by e-mail or by post. The Customer may not obtain any compensation or compensation other than the simple reimbursement of the product if it has actually been paid.
5.3 - The refund will be made at TailorGeorge's discretion by crediting the customer's bank account or by cheque at the latest within fifteen days of payment of the sums paid by the customer.
6.1 - TailorGeorge endeavours to ensure its deliveries within 10 working days for France as from the receipt of the order and payment.
6.2 - The products are delivered to the delivery address indicated at the time of ordering.
6.3 - Ownership of the goods and the risks associated with them are transferred to the Customer at the time of delivery, i.e. from the time the Customer takes possession of them.
6.4 - The reservations that the Customer may make during delivery will only be admissible to the extent that they denounce a non-conformity of the delivery with the quantities of products mentioned in the order.
6.5 – Any reservation concerning the quantity of the delivered products must be notified to the arrier at the time of delivery of the product. A copy of this notification from the carrier must be sent by the Customer to TailorGeorge (by e-mail or fax) no later than 12 hours after these reservations have been made.
6.6 - In the event of non-conformity of the delivered products with the order, the Customer must send TailorGeorge a letter or an e-mail of dispute. TailorGeorge will, as the case may be, exchange or retouch the product(s). The request must be made within seven (7) business days of delivery of the products. Any complaint made after this deadline will not be accepted. Products must be returned to TailorGeorge in the same condition as the customer received them. Shipping costs will be charged to the customer.
7.1 - Payment by credit card.
7.1.1 - The customer can pay online by credit card for his purchases via the secure payment module. The credit card number, expiry date and visual cryptogram are encrypted and transmitted via the SSL secure protocol to the Stripe online payment system without TailorGeorge or third parties having access to it. This same information will only be used again in the event of possible returns, in order to make the corresponding refunds.
7.1.2 - The amount of the order placed on the Internet is debited from the customer's account at the time of validation of the payment.
7.1.3 - The data recorded and stored by TailorGeorge constitutes proof of the order and all past transactions. The data recorded by the payment system constitutes proof of financial transactions.
7.2 - Payment by bank or postal cheque.
7.2.1 - The cheque must be made out in euros and made payable to lib & stael. The cheque should be sent to the following address: lib & stael - 31 avenue de Ségur - 75007 Paris.
7.2.3 - The cheque is cashed upon receipt of the cheque.
8.1 - For all our custom-made products, the right of withdrawal cannot apply, in accordance with the provisions of Article L121-20 of the Consumer Code as amended by Ordinance No. 2001-741 of 23 August 2001, which provides that the withdrawal period of 7 (seven) days in particular is excluded (Article 121-20.2 3rd paragraph) for contracts for supplies and goods clearly personalised or packaged according to the consumer's specifications, in particular for tailor-made and non-standard articles. Thus no withdrawal period will be granted for custom-made items (specific sizes...), all non-standard items and items with specific additions and modifications (custom-made folders...).
8.2 – For any other product offered on our site (accessories, gift vouchers, gift vouchers, gift vouchers, etc.), the customer has a period of seven clear days from receipt of the order to cancel the contract for the sale of the products concluded at the time of validation of the order (article 3). In the event that the products have been delivered to the customer, the customer must return them to TailorGeorge, without having to justify any reasons or pay any penalties, but must pay for the transport.
9.1 - The products comply with French legislation.
9.2 - TailorGeorge cannot be held liable in the event of a fabric stock shortage, late delivery, strike (including in transport) or force majeure and, more generally, for any event for which it is not exclusively and directly responsible.
9.3 - The photographs illustrating the products on the www.tailorgeorge.co.uk website are not contractual
9.4 - The customer accesses, uses and browses the www.tailorgeorge.co.uk website at his own risk.
9.5 – The company TailorGeorge has, for all stages of access to the site, only an obligation of means. TailorGeorge cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion, the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.
9.6 – The Client acknowledges and accepts that, to the fullest extent permitted by applicable law, TailorGeorge shall not be liable for any direct, indirect, incidental or consequential damages or compensation for moral damages, costs, losses, revenue shortfalls or profits or liabilities of any kind (even if the occurrence of such damages was known or could have been foreseen by TailorGeorge), which may arise from the use or inability to use the site or its content.
10.1 – Refunds of products in the cases referred to in Article 8.2 shall be made within 15 days or less after receipt of the products by TailorGeorge. The refund will be made in the same form as the one used by the Customer to pay for his order: by credit to the customer's bank account or by bank cheque sent in the name of the Customer by post to the billing address.
10.2 – Except as set out in Article 8.2 of this contract, no cash on delivery will be accepted for any reason whatsoever.
11.1 - For any information or question, Customer Service is available to the customer at the following addresses: firstname.lastname@example.org or by mail to Support TailorGeorge, 31 avenue de Ségur, Paris VIIème.
12.1 - This contract is subject to French law and the Vienna Convention on Contracts for the International Sale of Goods. All disputes relating to the commercial relationship between the parties are subject to the exclusive jurisdiction of the French courts.
13.1 - TailorGeorge undertakes to protect the personal data provided by the Client. All personal data collected by TailorGeorge are treated with the strictest confidentiality, and are subject to a declaration to the Commission Nationale Informatique et Liberté (CNIL) in accordance with the provisions of the 1978 Data Protection Act.